Returns & Warranty Policy

At Pool DC, we stand behind the quality of every product we sell. In the unlikely event that you experience any issues, we’re here to help. Please review the policy below for details on returns, refunds, and warranty claims.

General Returns

If you wish to return a product for any reason, the following conditions apply:

• All return shipping costs are the responsibility of the customer.
• Returned items must be in their original, unopened packaging and in resalable condition if the product is new and unused.
• All returned products will be inspected upon receipt to verify their condition before any refund is processed.
• A restocking fee of 15% of the product value will be charged on items that were correctly supplied but returned by the customer. This covers handling, inspection, and restocking costs.
• Returns must be initiated within 7 days of receiving your order.
• Refunds will be processed once the item has been received and inspected. Please allow up to 7 business days for the refund to reflect in your account.
• Products that have been installed, used, damaged, or are missing original packaging will not be eligible for a return.

Warranty Claims

Most of our products include an out-of-box failure return period of 7 days from the date of purchase. After this period, items are covered by a 24-month carry-in warranty against manufacturing defects only.

To submit a warranty claim:

• The customer is responsible for the cost of shipping the product to us for assessment.
• Once received, the item will be inspected and assessed by our technical team.
• If the issue is confirmed to be a manufacturing defect covered under warranty, Pool DC will cover the cost of the return delivery to the customer, and the customer will be refunded for their original courier expense to send the item in.
• If the issue is not covered under warranty (e.g. wear and tear, misuse, power surge damage, or incorrect installation), a quote for repairs will be submitted to the customer. The customer will need to approve and pay for the repair, and then arrange and pay for the collection of the repaired item.

Warranty Exclusions

• Consumables and electrical components such as capacitors, timers, and circuit breakers carry no warranty, as these items are inherently vulnerable to lightning damage and power surges.
• Damage caused by incorrect installation, misuse, neglect, or failure to follow product guidelines is not covered.
• All products must be correctly installed, and reasonable proof of installation may be requested where applicable.
• Because our range covers a wide variety of products with different functions and applications, specific warranty terms may differ. Please feel free to request the exact warranty conditions for your product at the time of purchase.

Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it will be treated as a standard return and the conditions above will apply.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.

How to Initiate a Return or Warranty Claim

To start a return or submit a warranty claim, please contact us via WhatsApp on 0665037475 or email us with your order number and a description of the issue. Our team will guide you through the process.

This policy is subject to the Consumer Protection Act (CPA) of South Africa. Nothing in this policy is intended to limit your rights under the CPA.